|
SLA Services
In today's globalized world, companies are always affected by fast growing technological developments in terms of continuity. The aim of presenting the appropriate solutions that meet customer needs made it very crucial to use the most appropriate resource that comply with the evolution and change in parallel with the developing technologies by minimizing the risks as economical borders allow.
IsNet SLA services enable companies to maintain their communication requirements in a dynamic structure and integrate up to date Technologies that increase effectiveness with the current structure by optimum conditions.
Enabling the service continuity for the possible problems after system installation and activation, besides necessary consultancy services became very crucial for companies. In this context, IsNet provides its customers with 24x7 continuous communication and SLA services for business continuity.
SLA Services consist of reports regarding the service quality and on site interventions at certain intervals.
Service Provided |
1st Level SLA |
2nd Level SLA |
3rd Level SLA |
Line Usage Graphics |
x |
x |
x |
Accessibility Time Report |
x |
x |
x |
Accessibility Report |
x |
x |
_ |
Detailed Accessibility Report |
x |
_ |
_ |
24/7 Telephone Support |
x |
x |
x |
Latency Report |
x |
_ |
_ |
Packet Loss Report |
x |
_ |
_ |
Router Configuration |
x |
x |
_ |
Network Management |
x |
_ |
_ |
Solution at 2 + 8 hours |
x |
_ |
_ |
Solution at 4 + 12 hours |
_ |
x |
_ |
Solution at 6 + 18 hours |
_ |
_ |
x |
|
|